About Our Staff

CCB account representatives know what it takes to motivate your consumer to pay their deliquent bill. We know how to talk to them in a way that maintains your professional reputation while still getting the desired results.

Our account representatives are well trained and monitored. Our collection management team has over 100 years of experience in third part collections. This, coupled with ADTRAN monitor system that allows our team to monitor the account represnetative's phone calls, puts a system into place like no other. Experience= NET dollars in your pocket.

CCB complies with the Fair Debt Collection Practices Act (FDCPA) and Health Insurance Portablility & Accountablility Act (HIPAA). We don’t believe or allow crossing into the “grey area” in order to achieve maximum results. The talent, techniques, and reputation of our account representatives get the job done. Quality phone call management is emphasized at CCB.

Our account representatives can wear many hats:

• Counselor
• Motivator
• Analyst
• Salesperson
• Psychologist
• Paralegal
• Financial advisor
• Listener